Shanghai International Economic and Trade Arbitration Commission

(Shanghai International Arbitration Center)

Guidance for Online Arbitration

Article 1 The Guidance 3

Article 2 Scope of Application 3

Article 3 Principles of Online Arbitration 4

Article 4 Conduct of Online Arbitration 4

Article 5 Changes in Online Arbitration 5

Article 6 Identification 6

Article 7 Submission of Documentation 6

Article 8 Electronic Service 7

Article 9 Address for Electronic Service 8

Article 10 Online Filing 9

Article 11 Decision on Online Hearings 12

Article 12 Preparation for Online Hearings 12

Article 13 Conduct of Online Hearings 13

Article 14 Recording of Online Hearings 16

Article 15 Electronic Evidence 16

Article 16 Electronic Signatures and Files 18

Article 17 Making of Decision 19

Article 18 Limitation of Liability 19

Article 19 Revision and Interpretation of the Guidance 19

Annex I: E-Platform Instructions

Article 1 General Provisions 21

Article 2 The E-Platform 21

Article 3 Application of the Instructions 22

Article 4 User Registration 22

Article 5 Processing of Users Information 24

Article 6 Obligations of Users 24

Article 7 System Updates, Maintenance and Security 26

Article 8 Ownership and Intellectual Property Rights 26

Article 9 Limitation of Liability 27

Article 10 Revision and Interpretation of the Instructions 28

Annex II: Confidentiality Statement for Online Hearings

Confidentiality Statement for Online Hearings 29

Annex III: Statement on the Processing of Personal

Information of Users of Dispute Resolution Services

Article 1 General Provisions 31

Article 2 Collection of Personal Information 32

Article 3 Use of Personal Information 32

Article 4 Provision and Transmission of Personal Information 33

Article 5 Security of Personal Information 34

Article 6 Other Circumstances 34

Article 7 Revision and Interpretation of this Statement 34

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